FORWARD-THINKING
CUSTOMER EXPERIENCE
For over 30 years, one of PIP's most cherished corporate values has been to deliver a "WOW experience" to our customers and valued distributor-partners. Crucial to this charge is understanding and anticipating the needs of our customers, and continuing to exceed expectations with a level of service that is second to none.
"Every day, we strive to be the BEST at processing your orders. We love hearing from our customers to ensure their needs are met in a timely and efficient manner. Call us about anything – we are here to help."
- Sheila Schalk, Director of Programmed Sales
Our Customer Service department is now divided into Two Centers of Excellence – Order Management and Customer Service. Branching our representatives into specialized roles has resulted in direct access to knowledgeable and skilled personnel to provide primary and backup service, exceptional response time to phone/email inquiries as well as guaranteeing seamless order processing and fulfillment – all to exceed our customers' expectations.
Watch the video to learn more about our teams and how we are working to best serve you.
Customer Service Team
Our team of highly experienced Customer Relationship Specialists dedicated to servicing our valued customers. This includes:
- Resolution of any issues related to open orders, inventory, and price questions
- Processing of sample requests
- Facilitation of all other issues
- Dedicated technical support team for questions including specifications, aplications, and cross references
Protective Industrial Products
Hand Protection and Safety Products - USA
Phone: (855) 284-6800Email: customerservice@pipusa.com
PIP Canada
Personal Protective Equipment
Phone: (877) 446-3278Worldwide Protective Products
Cut Resistant Products for Hand & Body
Phone: (877) 678-4568Email: info@wwprotective.com
PIP Asia/Pacific
Phone: +(852) 2475 9228Uniform Technology
Reusable Apparel for Contamination Control
Phone: (303) 774-7747Email: info@uniformtechnology.com
PIP Australia
Phone: +61 7 3268 6999PIP China (Mainland)
Phone: +(86) 21 6317 0303West Chester Protective Gear
Safety for the Retail Channel
Phone: (800) 647-1900Order Management
Order Management is made up of several teams, which are completely dedicated to Order Processing. Specifically, this includes:
- Order entry and confirmation
- Facilitating electronic data interchange orders
- Made-to-order items
- Custom promotional product order processing
Place all orders to: orders@pipusa.com
Custom Logo orders and inquiries: logoexpress@pipusa.com
Order Tracking
Distributors can view, track and even order more easily by using the MyPIP Customer Portal. The MyPIP Customer Portal uses an intuitive web interface to allow customers to view important order, invoicing and shipping information. This ensures real-time integrated information from our ERP, while presenting a higher level of customer experience. The self-service portal allows customers to bypass queues and get relevant information within a few clicks. No more waiting on return calls or emails. Enjoy getting the information you want, when you want it without experience any wait time.